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Frequently Asked Questions

We do not charge for volunteering at the Whitechapel Mission. We wish to encourage volunteering as a concept and especially at the Mission. This means that our volunteering programme is very popular and we must always leave room for our long-term supporters. Priority over our diary will always go to our Partners.

On the "Please show Me" box, you can switch on and off, the diary filters. The default is to show only Breakfast Challenges. Other types of volunteerting can be switched on by clicking on the red/green buttons.

Clothing challenges and Gift-sorting challenges are controlled by the amount of donations that we receive. We are currently limiting the clothing challenges to 2 a week. We would hate to accept a request to volunteer, and then be forced to cancel because we have nothing for your team to sort. If there are opportunites where we can increase the number of dates available, or if there are cancellations, we will open the diary to more opportunities.

We have to give our priority partners first chance at the diary and only those organizations can book that far a head. Our experience also shows that bookings made more than 4 month inadvance get cancelled more often than not.

Due to the popularity of our Volunteering programme, we can only offer one of each challenge in a given month.

These dates have been requested by a group but not yet confirmed by staff at the Mission. We will always attempt to confirm at least 1 month (usually 6 weeks) in advance. These dates are "provisionally booked".

This is possible, but you are only likely to get the date, if the first request is not confirmed or they pull out.

This is usually reserved for our priority partners only

This usually only happens when you book a long way in advance and we are not able to confirm yet. We will be in touch. If there is less than 6 weeks to go, it is always worth an email to sue@whitechapel.org.uk

Of course, there may always be very good reasons which may force you to cancel, but we do need a high level of commitment once the date has been agreed by both parties. Cancelling with months of notice isn't a problem at all. Failing to show or canceling at short notice is likely to result in us not being able to accept another request to volunteer.